When using the lenttshop.com website, you may have some questions. Here are some common questions and our answers to help you better understand our services.

  1. How do I create an account?
    You can create an account by visiting our registration page and filling in the required information. Please make sure to provide accurate personal information and set a secure password.
  2. How do I view and manage my orders?
    You can view the order status and history by logging into your account and clicking “My Orders”. If you do not have an account, you can check the order status using the email address you provided when placing an order.
  3. How do I apply for a return or refund?
    Please submit a return request within 30 days of receiving the item. You can send an email to our customer support team through the “Contact Us” page, providing the order number and reason for the return. We will guide you through the return process.
  4. What are the payment methods?
    We support a variety of payment methods, including credit cards, debit cards, and third-party payment platforms (such as PayPal). You can choose the payment method that is convenient for you during checkout.
  5. How do I keep my personal information safe?
    We take a variety of security measures to protect your personal information, including the use of encryption technology and secure servers. Your information will not be disclosed or sold to third parties.
  6. What should I do if I forget my password?
    On the login page, you can click on the “Forgot Password” link and enter your registered email address. We will send you an email to reset your password.
  7. How do I subscribe or unsubscribe from the newsletter?
    You can subscribe to our newsletter by entering your email address at the bottom of the website. If you wish to unsubscribe, please click on the unsubscribe link in each email you receive.
  8. What is the contact information for customer service?
    If you need help, please contact our customer support team by email: customersupport@lenttshop.com or call 210-796-3747.

If you have other questions or need more information, please feel free to contact us! We are happy to assist you.