At lenttshop.com, we are committed to providing you with a great shopping experience. If you are not satisfied with your purchase, our refund policy will provide you with the necessary protection. Here are our refund terms:

  1. Refund Request Period
    You can request a refund within 30 days of receiving the product. Please note that refund requests must be submitted within this period and will not be accepted after the deadline.
  2. Return Conditions
    To be eligible for a refund, the product must meet the following conditions:

The product is unused and in original condition, including all tags, packaging and accessories.

The product is not damaged or contaminated.

  1. How to Request a Refund
    To request a refund, please follow the steps below:

Log in to your account and visit the “My Orders” page.

Find the order you wish to return and click the “Request a Refund” button.

Fill out the refund request form as instructed, providing the order number and the reason for the return.

After submitting your request, you will receive a confirmation email and our customer service team will process your request within 2 business days.

  1. Return Process
    Once your request is approved, we will provide detailed return instructions, including the return address and shipping method. Please note that you are responsible for the return shipping costs unless the item is defective or shipped incorrectly. It is recommended that you choose a trackable shipping method to ensure the safety of the return package.
  2. Refund Processing Time
    Once we receive the returned item, we usually process the refund request within 5 business days. The refund will be returned to the original payment method used at the time of purchase. Please note that the refund arrival time may vary depending on the bank or payment platform.
  3. Special Cases
    The following situations are not eligible for the refund policy:

Items that have been used or damaged.

Items that have not been submitted for a refund request within the refund application period (30 days).

Personalized or customized items (unless they are defective).
If you have any questions about the refund terms or need further assistance, please feel free to contact our customer support team and we will be happy to serve you. Thank you for your understanding and support!